En Juillet 2013, les responsabilités du programme canadien du passeport ont été transférées à Citoyenneté et Immigration Canada (CIC). CIC cherche désormais à améliorer le processus de réception des demandes. L’objectif est d’expédier les réceptions et allocations des demandes tout en assurant l’excellence du service client.

Les résultats escomptés: délais de service minimum, et réduction des coûts
SoftSim est fier d’être désormais fournisseur pour 2 mandats de 2 ans avec CIC.

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