Effective human resources management is fundamental to a high performing organization. To improve the delivery of Human Resources (HR) services, Citizenship and Immigration Canada (CIC) has recently implemented the Treasury Board’s Common Human Resources Business Processes (CHRBP). This project, which identified best practices, aligning CIC processes to the CHRBP standard, will now move into the monitoring and continuous improvement phase. CHRBP identifies and depicts the seven Human Resources process areas as a logical set of activities required to conduct people management within the departments as effective and efficient as possible.

Moving forward, as part of the continuous improvement cycle, CIC acquired the service of SoftSim Technologies Inc. to lead a phased project in refining the HR business processes and identifying the areas where improvements and efficiencies could be achieved.

This process is a first step in transforming the delivery of HR services into much efficient manner. In addition, the revised processes will be subsequently transformed and integrated into an automated software tool.

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